Smartlook

Name: Smartlook
Price: 55 USD
Author: Cisco

Session replay with equally strong native mobile app support.

Session ReplayFree tier

What it is

Smartlook records web and native mobile sessions with event tracking, funnels, heatmaps and crash reports, and its mobile SDK support is deeper than most competitors, which mainly treat apps as an afterthought. Cisco acquired it in 2023.

Best for

Teams whose primary product is a native mobile app.

Where it is strong

Genuinely good native mobile replay, including Flutter and React Native.
Always-on event tracking without pre-instrumentation.
Reasonable pricing for mid-sized traffic.

Where it falls short

Post-acquisition product direction is uncertain.
Web analytics features are behind Hotjar and FullStory.
Interface is less refined than the market leaders.

Pricing

From $55 per month (indicative)

Free tier

Free tier: Free plan with a monthly session limit.

What drives the bill: Session-based pricing; mobile sessions counted alongside web.

Check current pricing on Cisco’s site

Figures are indicative and were last reviewed August 2026. Vendors change pricing often; confirm before you commit.

Works with

Google AnalyticsSegmentSlackJiraMixpanelAmplitude

What people who use Smartlook say

No reviews of Smartlook yet. If you have used it in anger, yours would be the first.

Alternatives to Smartlook

If Smartlook is not the right fit, these solve the same problem differently.

Hotjar

Session Replay

Heatmaps, recordings and on-site surveys aimed at product and marketing teams.

from $32

Microsoft Clarity

Session Replay

Free, unlimited session replay and heatmaps. Genuinely free, at any traffic volume.

Free

FullStory

Session Replay

Retroactive analytics: define a metric today and get its history from recorded sessions.

Talk to sales

Smartlook vs Hotjar Smartlook vs Microsoft Clarity Smartlook vs FullStory