UserTesting vs Useberry

Quote on request

From €83 per month (billed yearly)

Annual contracts, historically in the tens of thousands. Priced by seats and study volume, not per session.

Only annual prices are published. Growth is €83 a month for 300 responses, one seat and five interviews; Business is €659 for 2,000 responses, five seats and fifty interviews; Enterprise is quoted, from 48,000 responses a year and ten seats. Responses, seats, interviews and transcription hours can be topped up within a plan.

No free tier; demo and trial on request.

Free plan: 10 responses a month, one project, one seat.

Category standard

UserTesting (Thoma Bravo) · since 2007

Emerging

Useberry · since 2018

• The deepest participant panel, including hard-to-reach professional segments.
• Sessions come back within hours, not days.
• Analysis tooling — transcripts, sentiment, clip creation — makes findings shareable.

• Unmoderated tests and moderated interviews in one tool, so interview work needs no second subscription.
• Card sorting, tree testing and the rest of the method set are included rather than priced as add-ons.
• Recruit from your own users, Useberry's integrated pool, or through Prolific and Respondent.

• Expensive with a high minimum commitment; unaffordable for small teams.
• Panel participants are experienced testers, which can skew behaviour towards articulate narration.
• Annual contracts do not suit occasional research needs.

• Interviews are metered — five a month on Growth, fifty on Business.
• The step from Growth to the next tier is steep: €83 a month to €659.
• Integrations cover design, recruitment, calendar and meeting tools; there is no issue-tracker or chat handoff.

Enterprises running continuous research with dedicated researchers.

Unmoderated tests and moderated interviews in one tool, from solo researchers to enterprise teams.