UserTesting
The largest participant network for moderated and unmoderated usability studies.
What it is
UserTesting combines a very large recruited panel with study design, screen and voice recording, and an analysis workspace with transcripts and highlight reels. It covers moderated interviews and unmoderated task-based tests across web, mobile and prototypes. It is the enterprise default in this category.
Best for
Where it is strong
- The deepest participant panel, including hard-to-reach professional segments.
- Sessions come back within hours, not days.
- Analysis tooling — transcripts, sentiment, clip creation — makes findings shareable.
Where it falls short
- Expensive with a high minimum commitment; unaffordable for small teams.
- Panel participants are experienced testers, which can skew behaviour towards articulate narration.
- Annual contracts do not suit occasional research needs.
Pricing
Quote on request
Quote onlyFree tier: No free tier; demo and trial on request.
What drives the bill: Annual contracts, historically in the tens of thousands. Priced by seats and study volume, not per session.
Check current pricing on UserTesting (Thoma Bravo)’s siteFigures are indicative and were last reviewed August 2026. Vendors change pricing often; confirm before you commit.
Works with
What people who use UserTesting say
No reviews of UserTesting yet. If you have used it in anger, yours would be the first.
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