UserTesting vs Lyssna

Quote on request

From $89 per month (indicative, Basic)

Annual contracts, historically in the tens of thousands. Priced by seats and study volume, not per session.

Panel responses are purchased separately per participant, typically a low single-digit dollar amount for general audiences.

No free tier; demo and trial on request.

Free plan with limited monthly responses.

Category standard

UserTesting (Thoma Bravo) · since 2007

Established

Lyssna · since 2011

• The deepest participant panel, including hard-to-reach professional segments.
• Sessions come back within hours, not days.
• Analysis tooling — transcripts, sentiment, clip creation — makes findings shareable.

• Extremely fast — a first-click test can be designed, run and answered inside an hour.
• Cheap enough to use for routine design decisions rather than special projects.
• Simple test types that non-researchers can run correctly.

• Expensive with a high minimum commitment; unaffordable for small teams.
• Panel participants are experienced testers, which can skew behaviour towards articulate narration.
• Annual contracts do not suit occasional research needs.

• Narrow: it answers specific comparative questions, not exploratory ones.
• No moderated sessions.
• Panel is general-population; niche B2B audiences are hard to reach.

Enterprises running continuous research with dedicated researchers.

Design teams that want quick evidence for everyday interface decisions.