Smartlook vs LogRocket

Free tier available

From $176 per month (Core, around 25k sessions)

End of Sale is in effect, so there is no current list price for new buyers: Cisco stopped new subscriptions on 31 May 2026, existing customers could renew only until 31 August 2026, paid subscriptions end 31 August 2027 and the platform is decommissioned with data deleted on 30 September 2027. Export anything you need before then.

Priced on the sessions you capture — analytics, logs and errors are unlimited. Plans are Core, Pro and Enterprise, and Pro is included free above 100k sessions a month.

Free plan with a monthly session limit.

14-day trial with full features; there is no permanently free plan.

Established

Cisco · since 2016

Widely used

LogRocket · since 2016

• Genuinely good native mobile replay, including Flutter and React Native.
• Always-on event tracking without pre-instrumentation.
• Reasonable pricing for mid-sized traffic.

• The technical context makes a support ticket directly actionable by a developer.
• Error tracking and replay in one tool can replace a separate error monitor.
• State-management integration is unmatched for React and Redux applications.

• End of life announced by Cisco: sales closed 31 May 2026, dashboards and historical data go on 31 August 2027.
• Web analytics features are behind Contentsquare and FullStory.
• Interface is less refined than the market leaders.

• Session pricing escalates on high-traffic consumer sites, and there is no free tier to grow into — only a 14-day trial.
• Recording network payloads requires careful configuration to avoid capturing secrets.
• Less suited to marketing and conversion analysis than a dedicated experience-analytics tool.

Nobody starting today. Existing users should be planning a migration.

Engineering teams that want to debug production issues from a recording.