OpenReplay vs Smartlook

From $199 per month (Cloud dedicated instance, billed hourly at $0.276)

Free tier available

Self-hosting costs only infrastructure and is the main reason to pick OpenReplay. Managed cloud is an instance you rent rather than a per-session rate, though a usage-based serverless option also exists.

End of Sale is in effect, so there is no current list price for new buyers: Cisco stopped new subscriptions on 31 May 2026, existing customers could renew only until 31 August 2026, paid subscriptions end 31 August 2027 and the platform is decommissioned with data deleted on 30 September 2027. Export anything you need before then.

Self-hosted community edition is free and unlimited.

Free plan with a monthly session limit.

Established

OpenReplay · since 2021

Established

Cisco · since 2016

• Full data sovereignty — recordings stay inside your infrastructure.
• Developer-focused feature set comparable to LogRocket.
• No volume-based pricing when self-hosted.

• Genuinely good native mobile replay, including Flutter and React Native.
• Always-on event tracking without pre-instrumentation.
• Reasonable pricing for mid-sized traffic.

• Self-hosting session replay is a non-trivial operational commitment, including storage.
• Smaller community and fewer integrations than the commercial tools.
• Analytics and funnel features are thinner.

• End of life announced by Cisco: sales closed 31 May 2026, dashboards and historical data go on 31 August 2027.
• Web analytics features are behind Contentsquare and FullStory.
• Interface is less refined than the market leaders.

Privacy-constrained or high-volume teams that cannot use a hosted replay vendor.

Nobody starting today. Existing users should be planning a migration.