OpenReplay vs Heap

From $199 per month (Cloud dedicated instance, billed hourly at $0.276)

Free tier available

Self-hosting costs only infrastructure and is the main reason to pick OpenReplay. Managed cloud is an instance you rent rather than a per-session rate, though a usage-based serverless option also exists.

Paid tiers are quote-based by session volume.

Self-hosted community edition is free and unlimited.

Free plan with a monthly session limit.

Established

OpenReplay · since 2021

Widely used

Contentsquare · since 2013

• Full data sovereignty — recordings stay inside your infrastructure.
• Developer-focused feature set comparable to LogRocket.
• No volume-based pricing when self-hosted.

• Retroactive event definition eliminates 'we didn't track that' entirely.
• Very fast time to first insight — no instrumentation project required.
• Warehouse sync for teams that want the raw data.

• Self-hosting session replay is a non-trivial operational commitment, including storage.
• Smaller community and fewer integrations than the commercial tools.
• Analytics and funnel features are thinner.

• Autocaptured data needs governance or the event list becomes unusable noise.
• Session-based pricing on high-traffic products.
• Acquisition means overlap with Contentsquare's own products.

Privacy-constrained or high-volume teams that cannot use a hosted replay vendor.

Product teams that want analytics without an instrumentation backlog.