Heap vs LogRocket

Free tier available

From $176 per month (Core, around 25k sessions)

Paid tiers are quote-based by session volume.

Priced on the sessions you capture — analytics, logs and errors are unlimited. Plans are Core, Pro and Enterprise, and Pro is included free above 100k sessions a month.

Free plan with a monthly session limit.

14-day trial with full features; there is no permanently free plan.

Widely used

Contentsquare · since 2013

Widely used

LogRocket · since 2016

• Retroactive event definition eliminates 'we didn't track that' entirely.
• Very fast time to first insight — no instrumentation project required.
• Warehouse sync for teams that want the raw data.

• The technical context makes a support ticket directly actionable by a developer.
• Error tracking and replay in one tool can replace a separate error monitor.
• State-management integration is unmatched for React and Redux applications.

• Autocaptured data needs governance or the event list becomes unusable noise.
• Session-based pricing on high-traffic products.
• Acquisition means overlap with Contentsquare's own products.

• Session pricing escalates on high-traffic consumer sites, and there is no free tier to grow into — only a 14-day trial.
• Recording network payloads requires careful configuration to avoid capturing secrets.
• Less suited to marketing and conversion analysis than a dedicated experience-analytics tool.

Product teams that want analytics without an instrumentation backlog.

Engineering teams that want to debug production issues from a recording.