FullStory vs Crazy Egg

Quote on request

From $29 per month (annual billing, 5k pageviews)

Quote-based annual contracts priced by session volume. Among the more expensive tools in the category.

Tracked pageviews are the meter, and the entry plan's 5,000 a month is small enough that a modest marketing site outgrows it. Recording and heatmap-report counts are separate caps on the same plan.

Free plan with limited monthly sessions.

Free trial on every plan; no permanently free tier.

Widely used

FullStory · since 2014

Established

Crazy Egg · since 2006

• Retroactive analysis is a genuine capability difference, not a marketing angle.
• Excellent search: find the eleven sessions where a specific error occurred in checkout.
• Strong privacy controls with element-level exclusion rules.

• Heatmaps, recordings, surveys and A/B testing in one subscription rather than three.
• The A/B editor is usable by a marketer without an engineer, which is the whole point of buying it.
• Twenty years of the same product, which is unusual reassurance in this category.

• Expensive, with opaque quote-based pricing.
• Capturing everything raises data-governance questions that need answering up front.
• Meaningful learning curve to use the search language well.

• Pageview-metered, and pageviews are the thing you least control — a good week of traffic is an overage.
• Session replay is shallower than FullStory or LogRocket: no console, no network, no error correlation.
• Web only. There is no mobile SDK.

Product and support organisations that need to investigate specific user problems in depth.

Marketing teams that want to see behaviour and act on it in one tool, without an engineer in the loop.