Jira
The default enterprise issue tracker, endlessly configurable for better and worse.
What it is
Jira is the most widely deployed issue tracker in software, with configurable workflows, custom fields, permission schemes and an enormous marketplace of apps including most test management tools. Its flexibility is why large organisations choose it and why teams complain about it.
Best for
Where it is strong
- Configurable enough to model almost any process, including regulated workflows.
- The largest integration ecosystem in the category by a wide margin.
- Universal familiarity — new hires already know it.
Where it falls short
- Configurability reliably degrades into slow, over-customised instances nobody wants to own.
- Performance on large instances is a recurring complaint.
- Marketplace app costs compound quickly.
Pricing
From $8 per user/month (Standard, indicative)
Free tierFree tier: Free for up to 10 users with core features.
What drives the bill: Standard lists around $7.91 per user/month on monthly billing, falling with annual billing and as the user count crosses Atlassian's tier thresholds. The base price is reasonable; the cost comes from Marketplace apps, which frequently exceed the Jira licence itself, and every licensed user is billed whether or not they log in.
Check current pricing on Atlassian’s siteFigures are indicative and were last reviewed August 2026. Vendors change pricing often; confirm before you commit.
Works with
What people who use Jira say
No reviews of Jira yet. If you have used it in anger, yours would be the first.
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