Usersnap vs BugHerd

From $39 per month (indicative, basic plan)

From $41 per month (indicative, standard plan)

Priced by projects and responses; feedback-volume tiers matter more than seats.

Priced by member count with unlimited guest reviewers, which suits client-review workflows.

15-day trial.

14-day trial.

Established

Usersnap · since 2013

Established

Splitrock Studio · since 2011

• One widget covers bug reports, feature requests and satisfaction surveys.
• Good technical metadata capture alongside qualitative feedback.
• Routes cleanly into existing trackers.

• Clients and stakeholders need no training — click the thing, describe the problem.
• Element-pinned feedback removes ambiguity about which button is broken.
• Unlimited guest reviewers on paid plans.

• Doing two jobs means it is not the best at either.
• Response-volume pricing can surprise on high-traffic sites.
• Web only.

• Built for website feedback, not engineering defect management.
• Web only.
• The built-in board is weak; most teams push to a real tracker anyway.

Product teams wanting one channel for both defects and feedback.

Web agencies collecting structured feedback from clients.