Maze vs Dovetail

Free tier available

Free tier available

Maze has withdrawn public pricing — its pricing page is now a feature-comparison table where every paid tier resolves to a form, so the Starter figures quoted by third-party sites are not verifiable. Panel recruitment is billed separately from the platform subscription.

Dovetail now publishes only the free tier and an Enterprise 'contact sales' option — the paid middle tiers carry no list price, so budget from a quote. Historically priced per contributor, with viewers cheaper or free.

Free plan with a limited number of studies and responses per month.

Free plan for individuals with limited projects.

Widely used

Maze · since 2018

Established

Dovetail · since 2017

• Test a Figma prototype with real users before building anything.
• Quantitative metrics make results defensible in a product review.
• Usable free tier for evaluation and small studies.

• Turns scattered research into a searchable organisational asset.
• Automatic transcription and AI-assisted theme detection save real analysis hours.
• Good at making findings visible to people who did not attend the sessions.

• Unmoderated only — you cannot ask a follow-up question.
• Prototype testing measures a happy path, not the messy reality of a live product.
• Bring-your-own-participants works well; the built-in panel is smaller than UserTesting's.

• It stores and analyses research; it does not recruit or run sessions.
• Value depends entirely on discipline — an untagged repository is a folder.
• Costs scale with the number of contributors.

Product and design teams validating flows early and often.

Organisations running enough research that findings get lost.