Marker.io vs Jam

From $39 per month (indicative, starter)

From $10 per user/month (indicative)

Priced by team, with unlimited guest reporters on most plans — important if clients file bugs.

Generous free tier; paid plans add team features and longer retention.

15-day trial.

Free plan for individuals with unlimited basic jams.

Established

Marker.io · since 2015

Established

Jam · since 2021

• Automatic technical context removes the single biggest cause of wasted triage time.
• Non-technical reporters need no account in the destination tracker.
• Issues land directly in the tracker developers already use.

• Extremely low friction — one click produces a report developers can act on.
• Genuinely useful free tier.
• Automatic repro steps and console capture cut triage dramatically.

• Web only — no native mobile capture.
• Requires embedding a script, which some security teams will question.
• Adds a per-month cost on top of your existing tracker.

• Browser extension per reporter, so it does not work for anonymous end users.
• Chrome-centric.
• Not a tracker — you still need somewhere for the issue to live.

Agencies and teams where non-developers report bugs regularly.

Product and engineering teams who want internal bug reports to arrive complete.